1. pls follow the picture your inquiry as above. 

2. describe the current situation in guild master's account. English or other languages are fine.  it's recommended that the guild master inquire directly.

3. according to Latale's policy, obtaining ELY through a script can be permanently banned for both parties and their neighbors who received the ELY. If you remember the date and time when the problem occurred, make sure to fill out the inquiry. i hope resolve it well.